Plan & usage
Plan & usage in the sidebar shows your current plan, how much of its limits you use, the plans on offer, and a form to ask for a change.
Paid plans are arranged with the poolse team and billed by invoice from Torsten Labs DOO. There is no card form in the dashboard.
Plans
| Free | Pro | Scale | |
|---|---|---|---|
| Monthly active users | 1,000 | 10,000 | 50,000 |
| End-users (how many exist) | Unlimited | Unlimited | Unlimited |
| Webhooks | 5 | Unlimited | Unlimited |
| Webhook deliveries | 1,000 per rolling 24 hours | Unlimited | Unlimited |
| Hosted attachment storage | 300 MB | 500 MB | 500 MB |
| Size of one file, hosted storage | 1 MB | 25 MB | 25 MB |
| Your own bucket (BYO storage) | Included | Included | Included |
| Voice call minutes, per month | 100 | 10,000 | 100,000 |
| Video call minutes, per month | 50 | 2,000 | 25,000 |
| Messages and conversations | Unlimited | Unlimited | Unlimited |
| Price | Free, never expires | Billed by invoice | Billed by invoice |
Call minutes are participant-minutes: a 10-minute call between two people is 20 minutes.
With your own S3-compatible bucket connected on Storage, new attachments go there instead: no storage limit from poolse, and files up to 100 MB. See Bring your own storage.
Every new workspace starts on Free and can stay there. What happens when you reach a limit, and the error codes your code sees: Limits & quotas.
A third card, Something bigger?, is for custom limits and terms: click Talk to us.
Your plan
The top card shows your plan, a status pill, and what to do next:
| Pill | Means |
|---|---|
| Free tier | No paid plan. |
| Active | A paid plan is in force. |
| Trial | A trial is running. |
| Suspended | The workspace is suspended; see below. |
Usage
Six meters, each measured against your plan's limit:
| Meter | Counts |
|---|---|
| Monthly active users | Users who used your app this month (UTC): their first request with a user token, or their first socket connection. |
| Webhooks | Webhooks you have created. |
| Webhook deliveries, last 24 hours | Deliveries in the rolling last 24 hours. |
| Hosted attachment storage | Total size of attachments sent in messages and kept in poolse's hosted storage. Files in your own bucket don't count. |
| Voice call minutes, this month | Participant-minutes in voice calls and rooms since the 1st (UTC). |
| Video call minutes, this month | The same for video. |
When a call meter is full, new calls and rooms of that kind are refused until the month turns; calls already connected carry on. See Limits & quotas.
A meter turns amber at 80% of the limit and red at the limit. Unlimited meters are drawn as a striped full bar.
The delivery quota uses a rolling 24-hour window: at the cap, new events are delivered again as soon as the count over the last 24 hours drops below it, not at a fixed time of day.
Change your plan
- Click Request Pro or Request Scale on a plan card, Request an upgrade at the top, or go straight to Request a plan change at the bottom.
- Under What would you like?, pick Upgrade to Pro, Upgrade to Scale, Move back to Free (shown when you are on a paid plan) or Something else / not sure yet.
- Enter Your name, the Email for the reply, and anything we should know, such as your billing details for the invoice.
- Click Send request. Your workspace is attached to the request automatically.
We reply within one business day. For a paid plan, the reply comes with an invoice. Once it is settled, we switch your workspace; the new limits apply at once, with no redeploy and no new keys.
Moving back to Free is only possible while your usage fits the Free limits. If it doesn't, the form lists what to reduce first.
Prefer email? Write to [email protected].
Suspended workspaces
A suspended workspace shows a Workspace suspended banner on every page of the dashboard ("Sending messages, requesting upload URLs and creating webhooks are blocked"), with a Contact us link to the request form. Account → Workspace → Status shows Suspended.
While suspended (and also when a subscription is canceled):
- Blocked: sending messages (
403 forbidden), requesting attachment upload URLs and creating webhooks (402 subscription_inactive). - Still working: reading conversations and messages, editing and deleting messages, user tokens, the WebSocket, and webhook deliveries for events that still happen.
Your data stays as it is. Contact us to lift the suspension; don't delete the workspace.
Invoices and refunds
For questions about an invoice or a refund, email [email protected].