Calls
Calls in the sidebar sets the limits for every call and room in your workspace and shows how calls are going. How calls work: Calls & rooms.
Limits
These apply to calls and rooms, in your apps and on the web. poolse enforces them on the server, so a modified client can't get around them. A change applies to new calls, and to anyone who joins an existing call from then on. Click Save changes.
| Setting | Choices | Default | Effect |
|---|---|---|---|
| People per call | 2 to 16 (2 means one-to-one only) | 16 | The next person to join a full call or room is turned away. |
| Ring for | 15, 20, 30, 45, 60, 90 or 120 seconds | 45 seconds | After this, an unanswered call stops ringing on every phone and counts as missed. |
| Video | On or off | On | Off makes every call and room audio-only. poolse refuses camera video. |
Your app can read the limits for a call: its summary carries
video_allowed and max_participants. Hide the camera button when
video_allowed is false. See Calls.
Recent calls
The workspace's calls, newest first, 25 at a time. Load older calls
fetches the next 25. These are the same records your backend reads from
GET /v1/calls (Call history).
| Column | Shows |
|---|---|
| When | When the call started. |
| Type | Voice call, Video call, Voice room or Video room. |
| Started by | The external_id of the person who started it. |
| Outcome | Live while it is going on; afterwards Completed, Cancelled, No answer or Declined. |
| People | How many people ended in each state (caller, joined, declined, busy, missed), for example "1 caller, 1 joined, 1 missed". |
| Length | How long it lasted, or —. |
Usage
This month's participant-minutes, split into Voice minutes and Video minutes, each against your plan's monthly allowance (Free 100 voice / 50 video, Pro 10,000 / 2,000, Scale 100,000 / 25,000). Participant-minutes add up every person's time in calls and rooms: a 10-minute call between three people is 30 minutes. When a meter is full, new calls and rooms of that kind are refused until the 1st (UTC); calls already connected carry on. See Limits & quotas.
Reliability
Measured by poolse on every call. Pick Last 7 days, Last 30 days or Last 90 days. Times show the median, with the slowest 10% in brackets.
| Tile | Measures |
|---|---|
| Calls answered | Share of calls someone picked up. |
| Time to ring | From placing the call to a phone ringing. |
| Time to answer | From placing the call to someone picking up. |
| Time to connect | From picking up to the people hearing each other. |
| Dropped | Share of connected calls that had to reconnect. |
| Could not ring | Calls that rang nobody: no device registered, or every push failed. |
Below the tiles, Ended calls counts calls by how they ended.
A high Could not ring count usually means push isn't set up, or your app doesn't register its devices. Check Push and Ringing phones end to end.